DPD

4.00 stars

518 Reviews

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Ricky's complaint against DPD

Ricky Warren

30/03/2018

[RESPONDED] Complaint

Complaint against DPD

I ordered something on ebay on 28th March, and paid for 24 hour delivery. DPD estimates my delivery on Tuesday 3. They will not answer their office or depot phones despite 2 hours total of attempts with just ringing tone. Their website says my parcel is in Crayford. The phone service says my parcel is in Greenwich. They have not delivered as paid for. It cannot be allowed to continue. The service and lack of communication and misguiding information is despicable. They should not be allowed to take money and operate. I want to push this to the full extent of the law. They are fraudulent advertisers and have 1000’s of bad reviews online. They should not be allowed to operate. I will contact my MP and the postal governing body about this as it is definately not the first time. It is EVERY time.

  • supporters 0

DPD has responded

  • Comments (7)

Andy Webb | | VERIFIED

Hi Ricky, sorry to hear about the issues with your past deliveries. Send us an email with the parcel number to [email protected] and we can look into this matter further for you. [Chris]

Ricky Warren | | VERIFIED

User Responded via private message

Andy Webb | | VERIFIED

Hi Ricky. Looking over the details for your parcel, I can see that it was held at the depot until the 8th when a request for redelivery was made for the 13th. The next day, the sender made a request for this parcel to be returned to them. Once this request is made, we are unable to reschedule delivery. I have raised a complaint on your behalf to be shared with the depot. [Chris]

Ricky Warren | | VERIFIED

User Responded via private message

Ricky Warren | | VERIFIED

User Responded via private message

Andy Webb | | VERIFIED

Hi Ricky, I am sorry but in the case of this parcel, all delivery funds were paid to the sender of the parcel and due to this DPD would not have been able to provide you with a refund. This would have been brought up with the sender for a refund. My apologies for the inconvenience. [Chris]

Ricky Warren | | VERIFIED

User Responded via private message
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