4.00 stars

516 Reviews

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Gary's complaint against DPD

Gary McLoughlin


[LAPSED] Missed Delivery

Complaint against DPD

Dpd couldn't deliver a pizza. Had 2 unsuccessful delivery attempts, finally I changed the delivery address to the wife's place of work. Text came through with a delivery time between 17.55 & 18.55 on a Friday what a joke. I phoned Dpd and told them the place would be closed at that time but I would go round in the car to meet the driver, I was told he was 45 mins away so drove round and sat in my car waiting. The delivery time came and went so I phoned Dpd at least 6 times and every time I was told told they couldn't get hold of the driver but the Irlam depot said he would definitely be there. Went home at 20.40 without my parcel and wasting 3 hrs of my time on a Friday night. The driver I have found out arrived back at depot (at least 1 hr drive from me) at 20.50, some 10 mins after I went home, so the depot was lying to call centres. This morning (Saturday) the tracking shows that the driver couldn't find the address. the address is right next to the top of the M67 motorway in a industrial estate that's been there for over 20 years. AGAIN WHAT A JOKE THIS COMPANY IS.

  • supporters 0

Lapsed. Gary has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Gary, I am very sorry that there was an issue with your delivery and that you wasted your time on a Friday. Please email your parcel number to [email protected] and we will look into this for you (Amy)
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