DPD

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516 Reviews

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Simon's complaint against DPD

Simon

21/10/2016

[LAPSED] Disgraceful Service

Complaint against DPD

It's boils my blood just to write this but I have to let it out.. I ordered an item from Dorothy Perkins over a week ago and on Monday the 17th I received an e-mail stating "SAM" will be delivering your package between 11:52 & 12:52.. with Consignment No: 770706467. I check with our receptionist that day but nothing was delivered. I check the tracking number and it stated "Out for delivery" so I presumed it would arrive the next day. Of course nothing that day or the Wednesday. So I checked the tracking number again and it stated "Delivered" so I rang the Customer Service team and they say it was delivered on the 17th and signed for by our receptionist, even though it stated on the tracking engine it was delivered on the 19th. Anyway our receptionist never received any packages from DPD, we check our own log book and not such Consignment number was received. I rang the helpdesk again and they now stats there was a problem with the scanner so it was never scanned. I have been put on hold on numerous occasions for over 10 minutes at a time. The depot called my mobile and say they our receptionist must have put it somewhere but when I ask for the POD she could not supply me with one. I rang Customer Service again today, I asked for a copy of the POD they say they have from our receptionist and they took my details and said someone from the depot will be in contact with me again. Still no contact or package, this is the most disgraceful service I have ever come across, I will not recommend DPD, they are a Joke, l will be issuing a letter of complaint. If I ever do get my package I will update this forum :)

  • supporters 0

Lapsed. Simon has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hey Simon, Sorry to hear about what has happened I can see you've been great and added your parcel number in here to. We have your contact details linked so will email you once we've got all the details. Cheers Simon
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