DPD

4.00 stars

516 Reviews

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Iulia's complaint against DPD

Iulia Diana

09/01/2019

[LAPSED] Don't use dpd

Complaint against DPD

Disappointed, frustrated and angry.. That is the feeling that dpd gave me today.. I have ordered a travel system from dunelm (£300) and paid £9.95 for delivery.. They booked delivery for me for a day that I had to change so I can take a day off work so I can be at home when the parcel arrives.. Was very excited about the fact that could take the day off work and book what time my parcel can arrive.. My parcel was supposed to arrive between 15:15 and 16:15.. At 15:30 I saw a dpd van outside my house, the drive went at the back of the van for few mintes and the drove away and left.. I said to myself maybe he has to deliver to someone else and he'll come back.. So I waited until 16:15 and no parcel so I decided to track my parcel online and surprise.. My parcel was delivered and someone has signed for it.. So I decided to call customer service to see what happened.. And after waiting for more than half hour for someone to answer a consultant finally answered and he said that he can't get in touch with the driver but he will raise an investigation and it will take around 3 to 5 days for a response and on top of that I have to call dunelm to tell them about the lost parcel and that they can't refund me the delivery fee and can't offer me any compensation for the time that I waisted.. So strongly not recommend dpd.. You might end up waisting your time and your money...

  • supporters 0

Lapsed. Iulia has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Lulia, I'm sorry about this. As an investigation has been started you will need to speak with the sending company for any updates relating to this. I'm extremely sorry for the inconvenience this will have caused but if you would still like us to take a look into this then please email your parcel number to [email protected] Thank you. [Simon]
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