DPD

4.00 stars

617 Reviews

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J's complaint against DPD

J Armstrong

12/12/2016

DPD - non arrival, again

Complaint against DPD

Amazon order to be returned. Collection arranged by Amazon via DPD for 08.12.2016. I used a day's leave from work and waited in all day for them to arrive, they did not. 09.12.2016 - text message received saying "We called today...but you were not available." Why would I be, when no arrangements were made for the 9th? Booking rearranged by text message for 12.12.2016. Text message response received confirming change to collection date accepted, "You will be advised of your 1hr collection window on the morning of 12 Dec." 12.12.2016 - text message received at 0755 "We called today...but you were not available." No mention made of the 1hr collection window. Also, at 0755, when this text was received, there were 4 people at home, downstairs curtains open, lights & TV on. How anyone could see this and deduce there would be no-one available is beyond me. Bottom line, no-one turned up, again.

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DPD failed to resolve this complaint

  • Comments (5)

J Armstrong | | VERIFIED

Update for info - DPD advise that their driver called twice, on 9th and 12th December, leaving 2 calling cards. We have received no calling cards. We have established the driver did not call on the 8th, despite arrangements. There were 4 people at home on 12th when the driver claims to have called. My questions raised over several emails re this remain unanswered/ignored.

Andy Webb | | VERIFIED

Hi, Could you email into [email protected] quoting ref 13255453 and we'll be in touch. Thanks, Alison

J Armstrong | | VERIFIED

Update for info - DPD advise that their driver called twice, on 9th and 12th December, leaving 2 calling cards. We have received no calling cards. We have established the driver did not call on the 8th, despite arrangements. There were 4 people at home on 12th when the driver claims to have called. My questions raised over several emails re this remain unanswered/ignored.

J Armstrong | | VERIFIED

6th January, over a week later, still no answers. Nice.

J Armstrong | | VERIFIED

If I can avoid encountering DPD again, I'll happily do so.
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