DPD

4.00 stars

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lola's complaint against DPD

lola lefèvre

08/03/2019

[LAPSED] DPD 'delivered' signed for package whilst I was at work, no sign of package.

Complaint against DPD

I ordered a Technics 1210 turntable off eBay and was told estimated delivery 6th March. I was emailed yesterday saying my item would be delivered that day and that they would text me my one hour slot. The item did not arrive. Today I received the same email saying the item would arrive TODAY, the 7th, between 10.30-11.30. I was at work when I got another eBay notification telling my my item had been delivered, signed for by 'FEVRE'. I assumed that maybe my mum had signed for me, but I was sure she too was at work, and would've also signed her full name. I returned home from work at 3pm today and there is no sign of the parcel. My mum says the house has been empty all day so there is no way anyone could've signed for it. eBay won't let me do anything about it as the tracking info says that it's been delivered so I cannot dispute it. I am not sure what is going on but this was a very expensive item so you can understand my immediate concern! Thank you.

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Lapsed. lola has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Lola, I can completely appreciate your concern about this and we can look into this further for you if you send your tracking details to [email protected] along with a brief description of the issue. Once the team are able to the view the tracking details we can advise further. Kind Regards. [Simon]
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