4.00 stars

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Jason's complaint against DPD

Jason Michej


[RESOLVED] - DPD are liars

Complaint against DPD

Ordered from ebay, DPD said they would deliver on the 21st April. I changed it to 28th as I knew I'd be in all day. I waited and at about 7pm received a text saying item was to be delivered between 6am and 10pm. About 11pm I received an email stating "Sorry, we were unable to deliver your parcel as there was no one present to sign for the delivery; we left calling card number 33456409". This was a complete lie. No attempt was made, no card was left. They took a photo of a random white space, which apparently is where the (imaginary) card was left. Again a complete lie. They say they'll try to deliver again but who knows.

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DPD resolved this complaint

  • Comments (3)

Andy Webb | | VERIFIED

Hi Jason, I'm sorry to hear that your parcel was not delivered and for the experience you had with this delivery. Please email us at [email protected] and we will look into it. [Callum]

Jason Michej | | VERIFIED

I did and the delivery was eventually resolved after another set of unmet promises.

Jason Michej | | VERIFIED

Delivery was eventually resolved after another set of unmet promises.
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