DPD

4.00 stars

617 Reviews

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Trevor's complaint against DPD

Trevor Taylor

14/12/2016

[LAPSED] DPD change address

Complaint against DPD

Well, where do I begun? totally unsatisfactory customer care and absolutely livid that they lost my military medals. A company in UK framed my medals after having served for 34 years. They dispatched medals, using DPD to my address in France. However, once DPD had the medals, for some unexplained reason the address was changed to a village almost 20kms away. To make matters worse, although a sub contract company used to deliver package, the medals were left at someone else's house. It took me many miles of going to the other Village and asking people whether they had signed for the parcel. After 2 weeks of getting absolutely little information from DPD, I managed to locate my medals myself. To date, no apologies from DPD at all. Would I use them again......NOT LIKELY!

  • supporters 0

Lapsed. Trevor has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hi Trevor, I'm really sorry to here about the issues you have been having with us. Could you please email the tracking number of the medals to [email protected] and one of our team will be in touch asap. Rory
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