DPD

4.00 stars

617 Reviews

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Charles's complaint against DPD

Charles Robinson

29/10/2016

[LAPSED] DPD Delivery Fail

Complaint against DPD

Paid an additional fee to have my parcel delivered on Saturday so I could be on hand to sign for it and waiting in until the allotted delivery slot had passed. No sign of my delivery, but when I checked the status the 'helpful' DPD tracking system told me that the driver could not find my property; seems odd as they are regular visitors here. There is no indication as to what to do now or how I can rearrange for the delivery to be made. DPD's website is utterly useless with no contact details. Googled my local depot and tried calling. It is supposedly open until 6pm but was closed when I called at 4pm. What a useless service!!

  • supporters 0

Lapsed. Charles has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hi Charles, I'm really sorry for the trouble you've had :/ Could you email into us at [email protected] quoting ref 12721941 and we'll do what we can to help. Thanks, Alison
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