DPD

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Eleanor's complaint against DPD

Eleanor Mathieson

21/08/2017

[RESPONDED] DPD delivery problem

Complaint against DPD

Ordered a product from hot point/whirlpool and was told it was a next day delivery, product didn't come, called hot point, was told DPD did not put on delivery van,would get next day, asked for it to be left in a safe place and told that would be fine. DPD came next day but did not leave, put a card through the door with incorrect tracking number. Tried calling hot point and could not get through and not been able to over last 5 days but card said delivery would be made next day. Called them to let them know incorrect number and told my delivery would be timeslotted, this is now Friday, after a promise from hot point of delivery Wednesday. Waited in all day, called again, told van broken down, but was back on road and product would definately be delivered that evening. Product had not arrived by 7.30, called again and told was upgraded to a Saturday free of charge, driver ran out of safe driving hours. No delivery Saturday and called again to be told Aberdeen depot did not deliver to my area Saturday or Sunday and now would be a Monday am delivery. Was in Aberdeen on Sunday and called portlethen depot to ask if I could pick it up as very close by to where I was. Was then told parcel already loaded and he could not upset the drivers routine by moving it (obviously upsetting customers doesn't matter). Called again today Monday, and now told delivery this afternoon!!!! forever hopeful! This product of course has been paid for so no one at whirlpool/DPD care one iota!! Worst service I have ever had and cannot believe they are still in business.

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DPD has responded

  • Comments (3)

Andy Webb | | VERIFIED

Hello Eleanor, I am so sorry for the issues you have had with this delivery. it is really not good enough and I apologise for the inconvenience caused. Please email your parcel number to [email protected] and we will assist you with your complaint (Amy)

Eleanor Mathieson | | VERIFIED

I finally received said parcel late this afternoon, I cannot believe such a small order could create so many problems and me so much stress. The number was15505354157771

Andy Webb | | VERIFIED

Thanks for sending that over. One of the team will look into this for you and will be in touch with an update as soon as possible (Amy)
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