DPD

4.00 stars

612 Reviews

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Tom's complaint against DPD

Tom McKeown

21/06/2019

[RESPONDED] DPD didn't bother to show up

Complaint against DPD

I was supposed to have a delivery today, between 1-2pm. I took the day off work for this package, and delayed some other personal plans to wait in for it. It got to 2.30 and the DPD website updates to "Sorry, we were unable to deliver your parcel as there was no one present to sign for the delivery". However, I have been in all day and have seen no vans come anywhere near my street. Then the image that they take to say where they left the calling card was of the post office depot... that is 40 mins walk from here. The package is quite big and I dont have a car so I cannot go and collect this. Perhaps if the delivery drivers could actually do their jobs, rather than just ignoring deliveries because they're lazy or whatever, then there wouldnt be so many complaints. There's never any repercussions for the drivers that do this, so why would they ever stop?! Its ridiculous!

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DPD has responded

  • Comments (1)

Andy Webb | | VERIFIED

Hello Tom, I am very sorry to hear that you had such a poor experience. I hope that since this we have been able to provide a much higher standard of service. If you do need anything further with future deliveries however then please contact us via [email protected] with your DPD tracking number. Kind regards. [Simon]
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