DPD

4.00 stars

514 Reviews

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Becky's complaint against DPD

Becky Flint

14/10/2017

[RESPONDED] DPD didn't even knock

Complaint against DPD

Waited in all day for a DPD delivery. Saw a van pull up a few houses down. He sat in his vehicle and then left. I then received a message saying I was out and they had left a calling which they hadn't (as he didn't even come to my door). I then couldn't get through to their customer service, has to go through car phone warehouse customer service who patched me through. I was on hold for 25 mins to be told their systems are down and to call back later. I tried to explain what had happened but the advisor did not care. I'm now waiting to call back later which is also costing me money for their incompetence! I'm really furious about this as I've waitied in all day for this delivery to ensure I don't miss it. I've never experience such incompetence with a courier before! I will be lodging a formal complaint about the driver in question.

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DPD has responded

  • Comments (1)

Andy Webb | | VERIFIED

Hello Becky, I am very sorry that this has happened with your delivery. Can you please email us at [email protected] so we can look into this for you. [Izzy]
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