DPD

4.00 stars

617 Reviews

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Ann's complaint against DPD

Ann Evans

24/08/2019

[LAPSED] DPD do NOT deliver!

Complaint against DPD

I was expecting my new mattress to arrive today. I went off to work, and my partner stayed IN THE HOUSE ALL DAY. The patio doors were open ALL DAY, and nobody rang the doorbell. This afternoon I received an email from DPD saying that they had failed to deliver my parcel as there was nobody in to sign for it. That was clearly NOT the case! The email also stated that they had left a calling card - NO THEY DIDN'T! Because it's a bank holiday weekend, I now have to wait until TUESDAY for my mattress. I am not a happy bunny and will be complaining to the supplier and suggesting they change their carrier. When I tried to telephone to complain, I was informed that the call would cost me £6, and anyway, you don't get to speak to anyone. It's a lovely sunny day today, so I reckon the driver got fed up and headed for home early.

  • supporters 0

Lapsed. Ann has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Ann, I am very sorry that you didn't receive your order when expected. I can especially understand how frustrating this must be since it was a mattress. If you still require assistance with this parcel or another delivery then please contact us at '[email protected]' along with your DPD tracking reference and we will do all we can to help. Kind regards. [Simon]
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