DPD

4.00 stars

521 Reviews

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Joe's complaint against DPD

Joe Osborne

21/12/2017

[LAPSED] DPD DO NOT USE

Complaint against DPD

Absolutely abysmal service and found all staff to be incredibly unhelpful. Ordered a parcel 3 weeks ago, well in advance for Christmas. It was delayed due to adverse weather (absolutely fine) so I requested a different day for delivery and made sure I was in all day. Never arrived. Asked for it to be delivered to nearest pick up centre - Since then I have been told it will be delivered today 4 days running. I have filed a complaint and was promised a call back after two days - it's now been 4. Can't get through to anyone on the app chat or on the phone. Never filed a complaint or reviewed a company online but I've found the service so utterly appalling I've felt the need to share my terrible experience. £900 fragile parcel still not delivered and will be in their warehouse / trailer for 5 weeks before I receive it now. Shocking.

  • supporters 0

Lapsed. Joe has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Good Afternoon Joe, I'm very sorry that you've encountered such a long delay with your delivery and I apologise for the inconvenience that has been caused, please email your parcel number to [email protected] so we can take a look into this. [Sean]
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