DPD

4.00 stars

617 Reviews

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Mark's complaint against DPD

Mark Thorpe

17/11/2018

[LAPSED] DPD don’t Care

Complaint against DPD

DPD do not care one bit about their customers, even their senior managers have to put a little message at the beginning of any call to their customer service line (Which incidentally is an 0343 number, so they charge you for their mistakes) to try to cool customers down. You think you have got somewhere with them, I’ll ring you back once I’ve spoken to the depot/driver. With no intention of responding back. So now I have said return the items back to the shop. Hence a 3k order from Hamilton lighting- returned. 1.5k order from ITS returned. If DPD can’t treat their customers with dignity and respect. Maybe returning the goods will stop the major wholesalers using this joke of a firm. I say to the senior manager who’s answer message states treat our staff with respect. I suggest your staff reciprocate this by doing what they say they are going to do, finally ditch the 0343 number.

  • supporters 0

Lapsed. Mark has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Mark, I am very sorry to hear that you had such a poor experience and I hope that since this we have been able to provide a much higher standard of service. We do not operate a premium number and only offer a local rate contact for consumers (0121 275 0500). You can also contact us via [email protected] with your DPD tracking number. Kind regards. [Simon]
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