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lisa's complaint against DPD

lisa comer


[LAPSED] DPD driver did not knock

Complaint against DPD

I was given a time slot of 1 hour and was happy with this time as I have a broken foot and unable to go out of the house. First thing I knew the driver for DPD had been was when I had a text at 12:06 saying that they could not deliver as no one was in to sign for the parcel!!!!! I went to the front door only to find a red slip of paper saying they will be back tomorrow. I opened the door as it was 12:08 and no one was in the street. What a speedy delivery person! I have two dogs at the house and they bark every time the door gets knocked. I was sitting waiting not even watching tv so it was all quiet in the house. I went on the phone to my phone company who arranged the delivery with DPD and they could only apologise on their behalf, that still does not make up for the driver! I was told to go online and look at the log of the drivers delivery to my address only to find the same information but with the added picture of the front of my house taken from the street, just to prove the driver was there. How I can take a picture of me inside the house to show that I was inside and that he/she did not knock, for my proof of waiting in? the driver just very quietly put a red card through the letter box. I have emailed DPD but don't hold much hope for anything other than an apology if I am lucky.

  • supporters 0

Lapsed. lisa has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Lisa, I am very sorry about this and that this issues has caused a delay to your delivery. Please email your parcel number to [email protected] and we will raise this with the driver for you Amy
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