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617 Reviews

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Scott's complaint against DPD

Scott Shorten


[RESPONDED] DPD driver failed to stop

Complaint against DPD

Whilst waiting in for a delivery from DPD, the driver proceeded to reverse into our driveway and collided with the front of our vehicle causing damage and drove off without attempting to stop which was witnessed by a neighbour. Astoundingly, DPD state unless we have CCTV evidence of the incident, they will not take the matter seriously as the driver has denied it. How can a company such as DPD making millions have no ethical manner when dealing with road traffic offences and withholding information to allow an investigation to take place.

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DPD has responded

  • Comments (2)

Andy Webb | | VERIFIED

Hello Scott, I'm incredibly sorry to hear that damage was caused during delivery. Can you please contact us with the parcel number for this delivery along with any case number you have available if you have spoken directly to customer services about this. Our email is [email protected] We look forward to hearing back from you. [Simon]

Andy Murphy | | VERIFIED

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