DPD

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500 Reviews

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Nick's complaint against DPD

Nick Bullock

03/08/2017

[RESPONDED] Dpd driver lying about attempted deliveries

Complaint against DPD

My wife was in all day, I get 3 messages for the 3 parcels saying parcel could not be delivered as no one in - one of them is marked as to be left in a safe place! CCTV shows no driver or van ever appeared. Also no card left!!!

  • supporters 0

DPD has responded

  • Comments (5)

Andy Webb | | VERIFIED

Hello Nick, I am very sorry about this error. It is definitely not the level of service that we strive to achieve. Please email your parcel number to the team, social [email protected] and we will look into this for you. (Amy)

Nick Bullock | | VERIFIED

Too late - I had to drive all the way to Southampton depot last weekend to resolve myself - even then one parcel marked as collect had been dispatched - utterly appawling service!! Can you reimburse my fuel costs???

Andy Webb | | VERIFIED

I'm afraid that we would be unable to refund the charge of your fuel to get to the depot. Please do email us if you require any further assistance Amy

Nick Bullock | | VERIFIED

Can you ask your manager to contact me via email at [email protected] Now not only am I seeking refund for my fuel costs but also the time you caused me to waste.

Nick Bullock | | VERIFIED

Can you ask your manager to contact me via email at [email protected] Now not only am I seeking refund for my fuel costs but also the time you caused me to waste.
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