DPD

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sARAH's complaint against DPD

sARAH JOHNS

03/11/2017

[LAPSED] DPD DRIVERS TELL LIES

Complaint against DPD

Dear Customer Service Team I am writing to you to raise an issue about:Delivery Services The issue that I have experienced was: I was expecting delivery between 10.30 and 11.30am. I track driver from parcel drop 9 I was 15. It got to drop 14 and I then received an email stating NO-ONE PRESENT LEFT CALLING CARD 29830671 I immediately contacted DPD spoke to Josh. I explained the driver lied. I have CCTV he didn't even come up the Avenue. The avenue is easy to find, just of the main road. Josh contacted the driver who was only 5 minutes away. The driver said he would deliver at the end of his round.I naturally wasn't happy with this and asked Josh to contact a manager at the Depot. He spoke to Stacey at the depot in Oldbury. All she could do was confirm he would deliver at the end of the "area" deliveries It occurred on: November 3rd, 2017 This is totally unacceptable. DPD driver told lies. He said he tried to deliver no one was home. NOT TRUE. Said he left a calling card at 10.36 NOT TRUE. I want a refund for the cost of the parcel £57.85. I want to know if this is DPD driver policy to LIE. I contacted the vendor and spoke to Rob. Rob also called DPD and asked for the driver to immediately deliver the parcel. He too was told the driver would return at the end of his round. I would like a written apology from DPD for the lies the driver told

  • supporters 0

Lapsed. sARAH has not responded in 90 days

  • Comments (4)

Andy Webb | | VERIFIED

Hello Sarah, I am very sorry for the issues you have had with your delivery. This is certainly not the standard of service that we aim to achieve and I apologise for any inconvenience caused. Please email your parcel number to [email protected] and we will look into this for you (Amy)

sARAH JOHNS | | VERIFIED

User Responded via private message

sARAH JOHNS | | VERIFIED

sARAH JOHNS | 08/11/2017 11:00 Parcel number 15504346395008 Card Number (Which was not put through the door anyway) 29830671

Andy Webb | | VERIFIED

A member of the team will look into this for you and will be in touch as soon as possible with an update
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