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Hayley's complaint against DPD

Hayley Aldis


[LAPSED] DPD lied about delivery

Complaint against DPD

I made an order from New Look who use DPD to deliver. I selected a day for delivery when I knew I would be home all day. In the morning of delivery I received a text confirming when the parcel would be delivered (between 15.21 and 16.21) and I have been working downstairs all day. At 15.37 I received a text message saying that my parcel could not be delivered as no one was in! No one knocked on my door and I never received a calling card. The image of supposedly my house 'the delivery place' was just a black blurry photo. Clearly the driver has lied and couldn't be bothered to deliver my parcel! I needed those clothes for a wedding tomorrow and now have nothing to wear - very angry at DPD!

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Lapsed. Hayley has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Hayley, I'm very sorry for the confusion with this and that your delivery has been delayed as a result. Please can you email the team your parcel number at [email protected] and we will look into this for you Amy
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