DPD

4.00 stars

518 Reviews

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WM's complaint against DPD

WM Chan

20/04/2018

[LAPSED] DPD rubbish service

Complaint against DPD

21/03/2018 i received a SMS message from DPD saying a parcel would be delivered to my address the next day. I clicked on the link following 'Not going to be in?' and noticed my address was wrong and i changed it. On 22/03/2018 I received a SMS from DPD at 08:58 saying G***** would deliver my DPD order between 15:25 and 16:25. I waited between 15:25 and 16:25 but G***** did not buzz my intercom. I went to check my letterbox after 16:25 and G***** left a card saying i was not in and the parcel was sent to the DPD depot. It was really helpful indeed!!! i spent the whole day waiting for the parcel and G***** from DPD was not bothered making any effort to deliver my parcel. I ended up clicking on the same link and re-arranged my parcel to be delivered and collected at a store.

  • supporters 0

Lapsed. WM has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Good morning, I am very sorry to hear of the trouble you have had with your recent delivery with us. If you could send us the parcel number beginning in 1550 to [email protected] we would be more than happy to look into this for you (Amy)
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