DPD

4.00 stars

517 Reviews

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Tejinderpal's complaint against DPD

Tejinderpal Minhas

15/01/2019

[LAPSED] Dpd-why has my parcel vanished?

Complaint against DPD

If there was a zero review I would give them that. If you value your parcel,don't use DPD , my parcel seems to have been lost or stolen by someone at DPD. It was only travelling from Dundee to Birmingham.. Ringing their customer services is a complete waste of time especially when you get a message from their mgr/director stating not to be abusive to their staff. Its ok for them to lose your parcel but stay happy. Their is no accountability/liability on their part,there is no Supervisor or manager to speak to or get updates from. An investigation takes 3-5 working days,everything is kept inhouse so you dont actually know if they investigate anything or just sweep it under the carpet. Absolute joke of a company and judging by the reviews on here its the norm with them. I unfortunately had no option as parcel was sent by a third party who use Dpd ,but if you value your parcel,your time then maybe have a serious think about who you use,if anything goes wrong don't expect any sympathy or resolution. Maybe DPD should consider getting a complaints department,im sure it will be kept busy enough. These guys are basically a disgrace.

  • supporters 0

Lapsed. Tejinderpal has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Tejinderpal, I'm so sorry that you've had a bad experience with this delivery. As an investigation has been raised I would advise keeping in contact with the sender for updates. If you'd like us to also have a look at this for you though please email your parcel number to [email protected] Kind Regards. [Simon]
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