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malcolm's complaint against DPD

malcolm mason


[LAPSED] driver

Complaint against DPD

the driver who pick my parcel up was abusive could not get a sivil answer of him just swore at me all the time and threatened what would happen if I reported him if this is customer service then retraing needs to put in place

  • supporters 0

Lapsed. malcolm has not responded in 90 days

  • Comments (3)

Andy Webb | | VERIFIED

Hi Malcolm, sorry to hear about your experience with one of the team. Please send us an email to [email protected] with the collection details and we can get this reported. [Chris]

malcolm mason | | VERIFIED

The parcel was 1550 1720 3164 41a consignments 1720316441 ref 2907254

Andy Webb | | VERIFIED

Hi Malcolm, thanks a lot for getting back in touch. I have been looking over these details and I can see that the Customer Service team have raise a formal complaint on your behalf. This will be shared with the depot to ensure the appropriate action and retraining is made by the depot management team. Sorry once again for the issues Malcolm. [Chris]
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