DPD

4.00 stars

521 Reviews

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Colin's complaint against DPD

Colin Watson

13/03/2018

[LAPSED] Failure to deliver

Complaint against DPD

For the past 2 days I have received a text message saying that my parcel would be delivered. This gives a link to say you will not be in and lets you say to leave with a neighbour. Having done this, you get a reply to say thank you and confirming it will be left with a neighbour. Each time - not left. simple a photograph of my front door telling me there was no-one at hone (surprise, surprise). I read on this site that the drivers do not see the instructions you leave - so WHAT IS THE POINT!!!! Doubt I will ever receive the parcel as I am at work during the day and they will keep on not delivering. Groundhog day!!!

  • supporters 0

Lapsed. Colin has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Colin, I am very sorry to hear of the issues with your delivery. Usually, even if a driver attempts to deliver to your neighbour, they will take a picture of your front door to prove that they were in the correct place. If you require assistance with your delivery then please email your parcel number to [email protected] and we will look into this for you (Amy)
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