DPD

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Stephen's complaint against DPD

Stephen Mitchell

05/08/2017

[RESPONDED] Fake failed delivery notification

Complaint against DPD

I have just received an email from DPD saying an delivery was attempted but nobody was in so delivery had failed and they left a card. This is a blatant lie as I have been in tracking the delivery driver and no deliver attempt was made to my house. The driver was on delivery 74 and my was delivery number 85 and would be delivered in the next 30 mins. After that I kept getting the message that delivery tracking was no longer available using their app. I was expecting delivery shortly but instead got an email from them that delivery was not possible and they left a card. Utter lies. I would have understood if the delivery was no longer possible for example the delivery driver dropped dead at the wheel, but to lie that deliver was attempted is completely unacceptable.

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DPD has responded

  • Comments (1)

Andy Webb | | VERIFIED

Hello Stephen, I am very sorry that your delivery was unsuccessful and for the confusing messages form the app. Please email your parcel number to [email protected] and we will look into this for you (Amy)
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