DPD

4.00 stars

617 Reviews

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Sarah's complaint against DPD

Sarah Beecroft

06/10/2017

[RESPONDED] Forged my signature and lied

Complaint against DPD

Asos parcel due 29/09 not received. I have CCTV at the house and I was in when DPD 'allegedly' delivered my parcel and I 'apparently' signed for it. They have sent a copy of an illegible so called signature (a squiggle and not mine might I add) to ASOS claiming this is my signature. The order was worth over £200 and now I'm being told to take it up with my bank!?! During the 'missing' parcel investigation stage I received a call from someone from dpd locally who actually called me and admitted their normal driver, who is very nice and I know, was on holiday and her replacement appeared to have delivered the parcel next door (next door is a vacant house btw). They confirmed this with the GPS coordinates. They have tried to cover their own backs by telling ASOS it was delivered and signed for by me but CCTV proves it was not. Unless I receive a satisfactory response from DPD or ASOS sharpish, who keep passing the buck to each other, I will be taking this to the police. It's fraud and theft. Utterly p'd off and over £200 out of pocket!!!

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DPD has responded

  • Comments (2)

Andy Webb | | VERIFIED

Hello Sarah, I am very sorry to hear this. It is certainly not an acceptable level of service. Please email your parcel number to [email protected] and we will happily assist you (Amy)

Andy Webb | | VERIFIED

Hello Sarah, I am very sorry to hear this. It is certainly not an acceptable level of service. Please email your parcel number to [email protected] and we will happily assist you (Amy)
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