DPD

4.00 stars

602 Reviews

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Carolyn's complaint against DPD

Carolyn Jones

01/12/2016

Forged signature?

Complaint against DPD

I ordered something from Ebay to be delivered to my parent's address. DPD claim this was delivered on Tuesday 29th November at 12:01. My Dad was at home at this time waiting for the delivery. No DPD courier called, yet DPD claim that someone with my Dad's surname signed for the parcel. I have raised this issue with the Ebay seller, as DPD have told me to. I am very disappointed 😔, particularly as this was my 5 year old daughter's Christmas present...

  • supporters 0

DPD failed to resolve this complaint

  • Comments (5)

Carolyn Jones | | VERIFIED

Parcel number: 5996688090 Seller he has POD now, but I haven't seen it, so I don't know what it says. What I fear will be that it will show item was signed for at the 'right' location according to tracking and seller and DPD will take this as 'proof'. What do you do then? PayPal is not going to give me a refund if they think I have received the item....So I am out of pocket and no present. Angry.

Carolyn Jones | | VERIFIED

Parcel number is: 5996688090, postcode is G82 3PZ Seller provided POD. This is a fraudulent signature of just the surname in block capitals. Neither of the recipients signs like that. One of your staff is guilty of theft and/or deception. I'm going to the police. As 'signed for', no refund from PayPal. My faith in your company has been destroyed and you have ruined my family's Christmas.Help

Andy Webb | | VERIFIED

I'm shocked to hear that one of our drivers has done this. I want to get this investigated. Please can you let us know the parcel number below? If not and you want to keep your details private please email into us ([email protected]) with the ref number 13031319. Simon

Carolyn Jones | | VERIFIED

Parcel number is: 5996688090, postcode is G82 3PZ Seller has provided POD. This is a fraudulent signature of just the surname in block capitals. Neither of the recipients signs like that. One of your staff is guilty of theft and/or deception. I'm going to the police. As 'signed for', no refund from PayPal. My faith in your company has been destroyed and you have ruined my family's Christmas.Help

Carolyn Jones | | VERIFIED

DPD did not resolve this. The unintended recipient of my parcel took it upon himself to deliver my parcel to the correct destination in person.
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