DPD

4.00 stars

617 Reviews

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Peter's complaint against DPD

Peter Earl

23/09/2017

[LAPSED] Great Expectations

Complaint against DPD

I was informed by Email that my goods would be delivered between such and such times so I waited in. Just before 1700 I noticed an Email from DPD saying, "Sorry we missed you." It stated that no one was in to take delivery and that the driver had left a note. Neither of these statements were true. I rang the depot but could not get through to a human and the options offered did not include an alternative delivery. I later ascertained that an upgrade for delivery date would incur a cost. What sort of company is this? I have Emailed DPD to register my complaint and also informed the seller of my goods. I am not holding my breath but am disgusted to have been treated in this underhand way.

  • supporters 0

Lapsed. Peter has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Peter, I apologise that the driver attempted at an incorrect address and for the mis-leading notifications that were sent to you. Please email your parcel number [email protected] so we can look into this for you and ensure there has been action on your complaint
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