DPD

4.00 stars

508 Reviews

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alex's complaint against DPD

alex richardson

17/10/2017

[RESPONDED] i am being lied to. again.

Complaint against DPD

I have been waiting for a parcel pick up from DPD. it was originally scheduled for yesterday morning, when no-one turned up I was told they had tried to call but i had missed them. Pick-up rescheduled for today ... same story. I have been waiting with my full attention on the door all morning, and no one has been. I have been told that again they tried to do the pick up but no-one was in, and that they have left a note, which is untrue. I have checked they have the correct details for me, which they do. I have been told the driver will come back this afternoon, but seeing as the driver has already supposedly been here twice without ever ringing the doorbell i'm pretty confident i'll be wasting another half a day to no avail. I have experienced this service from DPD before. In fact sending or receiving a parcel with this company is never simple. it's pathetic.

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DPD has responded

  • Comments (1)

Andy Webb | | VERIFIED

Hello Alex, I am very sorry about the failed collections, Could you please send us your collection number and full address to [email protected] so we can look into this and get this resolved for you. [Izzy]
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