DPD

4.00 stars

516 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Maria's complaint against DPD

Maria MINCHER

08/07/2017

[RESPONDED] I cannot believe the terrible service from the staff at customer services and the depot.

Complaint against DPD

Failed deliveries on 3 occasions ( they say you can change delivery location joke) and then promised the item would be with us by 12.00 pm on Saturday. The item did not arrive. Long, Long waiting time to get through to customer services and finally spike to Will who was unbelievably rude. The absolute definition of passive aggressive. Extremely upset when I wanted to speak to a manager which I requested 7 times. Each time he refused then after making me wait again for 10 minutes said they were too busy but my parcel was lost and a manager would contact me to raise a claim. I am left feeling very upset and frustrated. I will never ever buy an item which will be delivered by these rude and unhelpful people again. AVOID THEM AT ALL COSTS. I really wanted to give no stars but couldn't.

  • supporters 0

DPD has responded

  • Comments (2)

Andy Webb | | VERIFIED

Hello Maria, I am very sorry that you are not satisfied with the service you have recieved. Please email your parcel number to [email protected] and we will look into this for you (Amy)

Andy Webb | | VERIFIED

Hello Maria, I am very sorry that you are not satisfied with the service you have recieved. Please email your parcel number to [email protected] and we will look into this for you (Amy)
400 characters

515 other reviews of DPD


loader