DPD

4.00 stars

617 Reviews

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Sean's complaint against DPD

Sean Hamilton

13/10/2017

[LAPSED] Ignored delivery alternative

Complaint against DPD

Oreded from amazon, payed extra for next day delivery. Got a text saying my parcel was going to arrive between 11-12. Knowing i wasn't going to be in I arranged to have it delivered to a neighbour. Then at 10 to 11 i got a text telling me my parcel is on it's way, again asking if i was going to be in. Asked them to deliver to my neighbour again but ultimately it was ignored. Re-arranged the delivery for today but its still sitting in their depot according to the website. Why ask what to do with my parcel and just ignore it? Also, why isn't an undelivered package (which was set for next day delivery) not out for delivery first thing in the morning?

  • supporters 0

Lapsed. Sean has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Sean, I am very sorry that this has happened and that your parcel was not delivered to a neighbour. Could you please email us your parcel number at [email protected] and we will look into this for you. [Izzy]
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