4.00 stars

617 Reviews

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Shane's complaint against DPD

Shane Dunn


[RESPONDED] Insurance details

Complaint against DPD

Why don’t your drivers carry insurance details, your driver hits my parked car and doesn’t know what to do or what details to give... I’m the victim and I’m doing all the running around.. disgusting.

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DPD has responded

  • Comments (2)

Andy Webb | | VERIFIED

Hello Shane, I'm really sorry to read you've experienced this issue with one of our drivers. I appreciate that this was now a while ago however if this is still ongoing please send the details over to [email protected] and we will look into this further for you. Kind regards. [Simon]

Shane Dunn | | VERIFIED

It’s been dealt with but, initially I tried your socialmedia email, and spoke to them, no help whatsoever. You encourage your drivers to actually leave the scene of an accident without providing details by expecting them to cover the cost of any damage. The only way to do it is to have a no blame culture and insurance details in a hand out card with no costs on the driver.
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