DPD

4.00 stars

617 Reviews

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Eleanor's complaint against DPD

Eleanor Adams

31/10/2017

[LAPSED] Late delivery

Complaint against DPD

Waited for a delivery today that was supposed to be here between 11-12 and constantly checked the dpd tracking site for updates. 12.30 comes around still no parcel or update on the dpd site. It's not till 2 hours past the expected delivery time do I see an update apparently posted at 11.59 which is a lie, and then stating the driver couldn't find or gain access to my address. My address is very easy to get to, even an old sat nav can get there, so the driver could have easily used their phone. and the street itself is also easy to access so the excuse given is unacceptable. Today was the latest I could have waited for the delivery as I'm not in the residence for a week after today. I have been let down by dpd.

  • supporters 0

Lapsed. Eleanor has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Eleanor, I am very sorry for about this, can you please send your parcel number to [email protected] and we will look into this for you. [Izzy]
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