DPD

4.00 stars

617 Reviews

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Morwenna's complaint against DPD

Morwenna Smart

21/09/2017

[LAPSED] Missing Package

Complaint against DPD

DPD have delivered my parcel to an address around a mile away from my actual address and, according to the person i spoke to on the phone, because three days have passed they are unable to do anything, despite her saying that the driver's tracking system showed him clearly going to the wrong address. I have been told to contact the sender, who is not at fault, and ask them to try and resolve this which seems insane? I have done so but think that as the DPD driver has clearly gone to the wrong address, DPD should resolve the issue caused by their company.

  • supporters 0

Lapsed. Morwenna has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Morwenna, I apologise for the information you were provided by customer services. If we have mis-delivered your parcel then this information is not correct. Please email your parcel number to [email protected] and we will look into this for you
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