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Lee's complaint against DPD

Lee Cartwright


[LAPSED] Missing parcel

Complaint against DPD

I bought four items from 5 items from DJ Kit , and the courier that was used was Dpd . I needed items urgent so payed extra for a Saturday delivery being on a 24.12.16 as scheduled and notified delivery was happening . On the day I recieved items but not all one missing I was checking delivery but driver was eager to get off I said is all of the delivery here he said if it on the sheet it's there thats all . I signed for what I recieved but missing a item but on the sheet what was on it was correct I soon got on to DJ Kit asked about missing item I was told missing item had gone to Hinkley depot but the rest went to Southampton I don't understand why it went to Hinkley over 150 miles away yet the address is all the same , anyway I was given contact number and reference number I must of ringed over 20 times and permantley engaged so answer , I tried then every day but engaged so if it was genine by this time someone would of answered the phone Dpd must employ 1000s of staff but know one can answer . I wish Dpd was more customer focused we all know its busy time of year but how do you lose a parcel that is 8 foot long and sent over 150 miles away I'm still no wiser at these moment as no customer service or a route to report item missing I be passing all the information onto Trading Standards I'm not a happy customer poor show Dpd shamed and named

  • supporters 0

Lapsed. Lee has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hey Lee, Sorry to hear that this wasn't delivered to you and that we have let you down. I'd really like to look into this so I can see the full details on what happened and most importantly to address the problems you've had to stop this happening again. Lee let me know your parcel number via email [email protected] or on here. Thanks Simon
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