DPD

4.00 stars

516 Reviews

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Frank's complaint against DPD

Frank Stanger

12/03/2018

[LAPSED] Never answering contact numbers

Complaint against DPD

We had parcel non delivery card posted from DPD on 9/3/18 with reference no 28944874 on it. when we went to their website and inserted this number we were told the parcel had been delivered last year! And signed for by Maria We have tried to phone all the contact telephone numbers listed by DPD on line and we have waited each time fruitlessly for up to half an hour for an “adviser” to be available. At one time a voice came through after we had quoted the above reference no and this voice repeated the item had been delivered on the 9th March to ( again ) a Maria (not someone we know) Can DPD explain why an adviser never comes through and where this mystery parcel is

  • supporters 0

Lapsed. Frank has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Frank, I have taken a look at the reference number provided and it looks s though you may have received this card in error. Please can you email your 1550 reference number to [email protected] and a member of our team will look into this for you (Amy)
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