DPD

4.00 stars

517 Reviews

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Steven's complaint against DPD

Steven David

20/04/2018

[RESPONDED] Next Day Delivery apparently means whenever they feel like it!!!

Complaint against DPD

I have been waiting in all day for a guaranteed next day delivery of a double mattress, which has not arrived. The company purchased from did everything correct and got it into DPD on time no issues. However DPD have the mattress not 10 miles from my home since 12:30 today and have not delivered neither have they responded to my calls, Calls by seller and even their own complaints response form online. I am a disabled gentleman who will now have to experiance several days of excruciating pain due to having to sleep on my sofa as i have no mattress to sleep on because living in a small flat I have no room for 2 mattresses so friends came and removed the old one this morning. DO NOT USE DPD IN THE NORTH EAST OF SCOTLAND AS THEY ARE VERY UNRELIABLE AND LIKELY TO AVOID CONACTING THE CUSTOMER WHEN THINGS GO WRONG!!!

  • supporters 0

DPD has responded

  • Comments (2)

Andy Webb | | VERIFIED

Hi Steven, I am so sorry to hear about the problems with your delivery. Please send us an email to [email protected] and we will be happy to help. [Chris B]

Andy Webb | | VERIFIED

Hi Steven, I am so sorry to hear about the problems with your delivery. Please send us an email to [email protected] and we will be happy to help. [Chris B]
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