DPD

4.00 stars

517 Reviews

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Kayleigh's complaint against DPD

Kayleigh Halstead

28/04/2019

[LAPSED] No attempt to deliver

Complaint against DPD

I ordered a laptop because i have to start a new job on Monday. I paid extra for a specific time delivery slot. I make sure i am in because DPD have claimed i have not been home before. Then i get a message saying they couldnt deliver because nobody was home. Absolutely infuriating. I live in a small block of flats and the buzzer makes a awful piercing sound thats horribly loud so i know they didn't ring the buzzer. No calling card was left and now customer services is just a computer generated system that doesn't allow me to do anything. I NEED this laptop otherwise i cannot work. After reading reviews this is a common thing to many people. How are they allowed to do this with no reprimand? I will be invoicing DPD for every hour i loose on work because of them, not to mention the stress of there pure negligence.

  • supporters 0

Lapsed. Kayleigh has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Kayleigh, I'm really sorry to hear you've been having issues with this. Can you please send your DPD parcel number over to [email protected] along with confirmation of the delivery address and your contact number/email. Once we can view your details we can look into this further for you. Kind Regards. [Simon]
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