DPD

4.00 stars

514 Reviews

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Sophie's complaint against DPD

Sophie Church

20/10/2017

[RESPONDED] No parcel recieved / fake signature??

Complaint against DPD

I ordered a parcel through another company who ended up using DPB to deliver it. It was meant to be delivered Monday but it didn't turn up even though I was in. I then was away on holiday for three days with no way of changing delivery as I hadn't had a card through the door with any details on. On return Thursday evening I find a card saying the parcel hadn't been delivered and they would deliver the next day. I tracked the parcel and it says it was delivered and signed for with my name on the Wednesday and YET I WASN'T IN THE HOUSE SO COULDN'T HAVE SIGNED. There was no other delivery note saying it had been left with a neighbour etc so this means the driver has faked my signature and taken my parcel of goods worth a lot of money! I need to get my goods back somehow so please contact me as soon as possible

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DPD has responded

  • Comments (2)

Andy Webb | | VERIFIED

Hello Sophie, I am very sorry that you do not have your parcel, can you please send us an email to [email protected] with your parcel number and address and we will look into this for you. Izzy

Sophie Church | | VERIFIED

Thank you I have sent an email..
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