DPD

4.00 stars

612 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Want to resolve an issue with DPD?

Make a complaint


Or simply share your experience

Write a review

Lesley's complaint against DPD

Lesley Hollier

11/07/2019

[RESPONDED] Non delivery of parcel

Complaint against DPD

I have been waiting for 10 days for my parcel to arrive. From the track my parcel it has been coming and going from Croydon depot to the Birmingham depot. Arrived in Croydon on 4.7.19 at 2.23am and still not delivered. This company will not reply to emails. Their phone system is a nightmare unless you pay over £3 a minute! Have had problems with DPD subsidery companies before while sending a parcel to South Africa where it was held to ransom until an extortionate amount of money for 'processing' was paid more than the parcel was worth. If I could not give any stars it sould be too much.

  • supporters 0

DPD has responded

  • Comments (1)

Andy Webb | | VERIFIED

Hello Lesley, I am very sorry to hear that you had such a poor experience and I hope that since this we have been able to provide a much higher standard of service. We do not operate a premium number and only offer a local rate contact for consumers (0121 275 0500). You can also contact us via [email protected] with your DPD tracking number. Kind regards. [Simon]
400 characters

611 other reviews of DPD


loader