DPD

4.00 stars

516 Reviews

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Y's complaint against DPD

Y

18/09/2016

[LAPSED] Not delivering when we are at home and refuse to return

Complaint against DPD

Saturday we stayed at home all day and DPD driver irresponsibly marked us as no one at home without trying to call us to verify at all. And when we reflect this to the vendor, DPD said they will tell driver to return and deliver the thing again, which never happened and we were told that driver went home so they gonna try again the next day. This is not first time they try to dodge delivery during weekend, there was once they mark one of our addresses as business building and clearly it was a residential property (even with a porter). If you do not want to deliver during weekends please stop charging extra for these.

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Lapsed. Y has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

I'm really sorry this failed delivery while you were waiting in :/ Could you drop me an email at [email protected] quoting ref 11514155 and we'll do what we can to get this sorted. Thanks, Alison
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