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jude's complaint against DPD

jude deery


[RESPONDED] parcel collection

Complaint against DPD

I have tried twice, without success, to have DPD collect a parcel from me. I have emphasized a 4-5pm timeslot as I'm not available before that. That stipulation's been ignored and they've called anyway when I'm not there.. surely they should not be operating a "service" like this? What is the point in asking for a suitable collection time only for them to disregard it.. V poor customer care/service..

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DPD has responded

  • Comments (2)

Andy Webb | | VERIFIED

Hello Jude, for collections we can only offer a collection slot of three hours. I am sorry if you have not been home when we have attempted. If there is anything we can do to assist you, then p[lease email your collection reference to [email protected] (Amy)

jude deery | | VERIFIED

There is definitely nothing you have done nor can do to assist me at this stage.. I give up.. again very poor customer care/service
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