DPD

4.00 stars

516 Reviews

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Laura's complaint against DPD

Laura Barnes-Martin

27/12/2017

[LAPSED] Parcel gone missing after sending back 3 weeks ago

Complaint against DPD

Like others I would review as minus if I could. I ordered a delivery from Samsung which arrived 3 days later than expected as it was held at the depot for an unknown reason after I had tracking information to say it would be delivered that day between a certain time. Hours after the time has gone they had said it was changed to tomorrow and I would have an updated time before 1pm. I never received an updated time so instead changed the parcel to pick up at the shop as it was closer to the depot so should be easier. After finally picking up the parcel as it arrived so late I sent this back. It is now 3 weeks since I took this to the DPD shop and the parcel has gone missing. DPD are impossible to contact through phone and email and I am being refused a refund as they haven't received the parcel meaning I am hundreds of pounds down

  • supporters 0

Lapsed. Laura has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Laura, I am very sorry to hear of the issues you have had with the service. Please email your parcel number to [email protected] so we can assist you (Amy)
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