DPD

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617 Reviews

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Hilary's complaint against DPD

Hilary Coyne

28/09/2017

[LAPSED] Parcel left on driveway

Complaint against DPD

Hi, I received a notification of a parcel being delivered and I went on the link to advise where to leave it as I wouldn't be in..I asked for it to be left over the fence and as the bins were on the other side it would rest on them, however I arrived home to find it sat on the driveway, what would of happened if someone had picked it up and took it, if the driver couldn't do as I asked why did i receive a message saying it had been securely delivered,you have to admit this isn't good, please can you offer an explanation and please don't say it was too heavy as I managed to carry it into the house.. Thanks Hilary Coyne

  • supporters 0

Lapsed. Hilary has not responded in 90 days

  • Comments (4)

Andy Webb | | VERIFIED

Hello Hilary, I am very sorry that the driver did not follow your instructions and that the parcel was not left somewhere safe. Please email your parcel number to [email protected] and we will look into this for you (Amy)

Hilary Coyne | | VERIFIED

Hi Amy, please find the tracking number 15976683237663q and I await your response. Thanks Hilary Coyne

Hilary Coyne | | VERIFIED

User Responded via private message

Andy Webb | | VERIFIED

Thank you HIlary. A member of the team will be in touch soon to assist you (Amy)
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