DPD

4.00 stars

498 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Claire's complaint against DPD

Claire Moss

08/03/2017

Parcel missing - signature not mine

Complaint against DPD

My ASOS parcel was not delivered. I have been backwards and forwards with DPD and ASOS. They are saying it was delivered as I signed for it. I am not sure how as I was at work during that time (easily checked as I have to 'clock' in and out). I was sent a copy of the signature which clearly isn't mine. At first I was told it was delivered to a block of flats down the street (but not which flat number) and no card was left. Now I am being told they can do no more as it was delivered and signed for by me. So now I have no parcel and am out of pocket. It's just not acceptable.

  • supporters 0

DPD failed to resolve this complaint

  • Comments (12)

Andy Webb | | VERIFIED

Hey Claire, I agree this is not at all acceptable. I am so sorry for the problems you have had with this. Has ASOS raised an investigation with us? This would be the next step if not. Send us over your parcel number so we can look into this for you! (Shona)

Andy Webb | | VERIFIED

Hi Claire I'm very sorry about this. It's not fair to yourself to be put in this position. Please drop us an email to [email protected] and we'll see what we can do for you Amy

Claire Moss | | VERIFIED

Hello. ASOS have raised it... I have been backwards and forwards between the two companies for over a week now... just not acceptable

Andy Webb | | VERIFIED

Afternoon, Claire, drop us a quick email with the parcel number and the team can have a look for you (Daniel)

Claire Moss | | VERIFIED

I have already sent about 4 or 5 emails with the parcel number... please check your system

Claire Moss | | VERIFIED

This is now becoming an unacceptable situation.... I keep getting the response that this was delivered and signed for... I also have been given the response the driver doesn't know where he left it. I have provided proof that the signature was clearly it mine but that's not enough!!!!!! I never sign for ASOS parcels as they are just left outside my door!! Someone is signing for me which is fraud!

Claire Moss | | VERIFIED

User Responded via private message

Claire Moss | | VERIFIED

Claire Moss | 10/03/2017 16:12 I have already sent about 4 or 5 emails with the parcel number... please check your system Claire Moss | 14/03/2017 17:36 This is now becoming an unacceptable situation.... I keep getting the response that this was delivered and signed for... I also have been given the response the driver doesn't know where he left it. I have provided proof that the signature was

Claire Moss | | VERIFIED

I am still waiting for a response !!!

Andy Webb | | VERIFIED

Hi Claire, I don't have any record of your emails to our team. I'm really sorry for how long this has gone on for. Please forward your email to [email protected] so we can look into this. Shona

Claire Moss | | VERIFIED

I have sent a number of emails the last one being on Friday case reference 15177708. Having now contacted someone on Facebook they are now looking into it...everytime I send a message I get a reply from a different person... some consistency would be good

Claire Moss | | VERIFIED

Terrible... never got a final reply... the driver has been signing for my parcels using my signature and as they say that is the signature on record they refuse to cooperate.
400 characters

497 other reviews of DPD


loader