DPD

4.00 stars

617 Reviews

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Alexander's complaint against DPD

Alexander Thompson

04/10/2017

[LAPSED] Parcel signed for by someone else is missing.

Complaint against DPD

I had made an order from Ebay, the tracking on the parcel said it was delivered to my home address on the 29th of September at 13:21. My flat mate was at home and did not hear a knock at the door. I contacted DPD yesterday and waited on hold for thirty minutes to speak to someone. Eventually my call was answered and the lovely service assistant sent through the signature. The signature belongs to neither myself, my flat mates or my downstairs neighbors. The service assistant advised that I make a signature dispute. I don't see how this will resolve the issue speedily. I would like to know where my parcel is. If it was left with a neighbor, why was a delivery card not left at my door? Alex

  • supporters 0

Lapsed. Alexander has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hi Alexander, I am so sorry about this. It is not the kind of service that we want to offer. Please send us an email to [email protected] with your parcel number so we can get this looked into for you. [Kate]
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