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EJ's complaint against DPD

EJ Pestana


[RESPONDED] Parcel stolen

Complaint against DPD

I chose to collect a parcel from a local pickup store. DPD never sent me a QR code for collection. Nevertheless, I went to collect the parcel on the same day it had arrived at the local pickup only to find out that it wasn't there. After trying to reach DPD and their awful customer service and after several emails to the seller we managed to get CCTV footage showing the parcel being stolen by someone who apparently had a QR code for collection and never showed his ID! Neither DPD or the seller assumed responsibility and this issue had to be escalated to PayPal and we even spoke to the police. I lost my parcel, money and most importantly my time! I hope this issue is solved however it's been 3 months since it happened. My advice is to avoid this company.

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DPD has responded

  • Comments (3)

Andy Webb | | VERIFIED

Hello EJ, I'm so sorry to hear about this. Can you please send your parcel number over to [email protected] with a brief description for context. Once a member of the team can look into this further we can advise. I sincerely hope that we are able to provide some assistance with this. Kind regards. [Simon]

EJ Pestana | | VERIFIED

This was already escalated to DPD in December the 24th when it happened and after several months (it's now the end on March 2019) I have not received any update. Nonetheless, I will resend the parcel number to DPD [email protected] with a description of what happened. Kind regards, Pestana

EJ Pestana | | VERIFIED

*correction* This was escalated to DPD in December the 21st, not the 24th as mentioned above.
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