DPD

4.00 stars

508 Reviews

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Laura's complaint against DPD

Laura Wray

01/09/2018

[RESPONDED] Poor service

Complaint against DPD

Placed order with O2; chose a delivery date for Friday 31st - when i'm home. Receive a text in the morning stating i had requested to change delivery to Monday 3rd september - which was news to me as i had not spoken to or contacted either O2 or DPD to arrange this. I contact O2 as they were arranging delivery they get through to DPD after approx 32 minutes; my call is transferred and i hear the person at DPD say hello - and cut off the call. Fuming. I eventually find the number for DPD and spend 42 minutes on hold in a queue; it goes unanswered and i by this point had lost hope of speaking to anyone at DPD. I used the time on hold (i'd recommend this as you will have the time) to email the consumer or complaints department; i've heard back from someone on their behalf and have heard nothing since providing the information requested. DPD changed my delivery slot without my contact or discussion; i would say they have falsely claimed a change that i had not requested as the text i received (and language used) identifies that i had made this request but had not.

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DPD has responded

  • Comments (1)

Andy Webb | | VERIFIED

Hello Laura, I am extremely sorry for any frustration and confusion caused by the wording of messages you received. So we can look into this further can you please send your parcel number to [email protected] and a member of the team will assist. Thank you. [Simon]
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