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Aziz's complaint against DPD

Aziz Abdul



Complaint against DPD

DO NOT USE THIS COMPANY. I have had so many bad experiences with this company that I almost want to make it my life’s work to make sure no one else uses them. Bought an item and opted for Saturday delivery via DPD. The item was a present needed for Monday so I paid the extra courier charge. DPD have an app which lets you track the parcel. App showed that the package had been received by DPD and then it vanished! Given that the parcel was last in DPD’s hands, I’d have expected them to be able to find out where the parcel had gotten to. Nope. DPD’s solution was to palm the problem off on me to resolve with the seller. I made the point that it made no sense for me to tell the seller to tell DPD to look for the parcel. I was told computer says no. UPDATE 1: I posted this review on another site and was contacted by 'Tom' in their social media team asking me to email their team. I have done so. I will be gobsmacked if I get my package today and pretty surprised if I get a half useful reply (which, according to the auto reply, is due in the next 90 minutes). UPDATE 2: As expected, no reply within 90 minutes. Absolutely useless. Their customer service closes in 30 minutes - let’s see if Tom gets back to me? UPDATE 3: Email received from Tom. He "will do [his] utmost to get this situation sorted for [me] asap." Fingers crossed but, as before, I'll be amazed if I get my parcel today. UPDATE 4: Tom couldn’t even find the package number. I’m told this will be felt with as a ‘matter of urgency’ Tomorrow morning. What’s the betting on it being lost? UPDATE 5: On Sunday I was told (nay, guaranteed) that my package would be here on Monday. It is Monday - I have now been told that DPD have significant delays and will do their best to get it out today). I am considering applying to be a DPD driver, working my way up through the ranks and delivering my package myself to save time. UPDATE 6: I was promised that the package would arrive after 6:30pm on Monday so left work early. Despite their customer services team confirming that the driver was on route, no delivery. It’s now Tuesday and have no idea where my package is or when it will be delivered. Baffled. DO NOT USE THIS COMPANY

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