DPD

4.00 stars

617 Reviews

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Jessica's complaint against DPD

Jessica Engelen

06/03/2018

[LAPSED] Ridiculous customer service

Complaint against DPD

Waited for parcel from thursday to saturday due to weather. Tried to deliver sunday and didnt even ring bell or knock door or anything. Then was meant to be delivered monday then they said they couldnt deliver due to weather so said it would be delivered today on tuesday and once again, i tracked him on the dpd app and waited and again its saying that there was no answer and noone to sign for parcel even though no doorbell was rang or door knocked. I complained and nothing was resolved they just told me it would be delivered on wednesday to a shop i cant even get to as i dont drive. Absolutely ridiculous will not be using this service ever again and will be deleting app.

  • supporters 0

Lapsed. Jessica has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hi Jessica, I'm so sorry for the delay with your delivery and for the inconvenience this has caused you. Please send an email to [email protected] with your parcel number and we'll be happy to look into this for you. (Shona)
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